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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Orders for in-stock items typically ship within 1 business day and will arrive in an additional 1-5 business days. Flat Rate standard shipping cost are $11.95 for orders up to $99.99. Free Shipping is provided to orders of $100.00 or more for the continental United States (Lower 48 states) only.
- Expedited Delivery: please contact us 1-866-366-8723 after completing your order to receive an exact quote for expedited delivery.
- Privacy & Security
- This privacy policy sets out how Dr. Jill's Foot Pads uses and protects any information that you give Dr. Jill's Foot Pads when you use this website. Dr. Jill's Foot Pads is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Dr. Jill's Foot Pads may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
- Returns & Replacements
- Return of product that was damaged, defective or incorrectly shipped by Dr. Jill’s Foot Pads Inc.
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- Must report problem within fifteen (15) calendar days of shipment
- Must call or email customer service to get a Return Merchandise Authorization (RMA)
- Customer service will make every effort to replace the product at no charge to the Customer
- Dr. Jill’s Foot Pads is responsible for freight costs
- Return of customized, special order or private label product
- Customized, special order and private label products are not refundable, no credit will be issued for products or freight costs
- Return of standard* product, within 60 calendar days
- Must return product in unopened, unused original condition within 60 calendar days of shipment
- For example; if package arrived with 100 pieces in the package, all 100 pieces must be returned, unused, in the package
- Must be in 100% original package condition, boxes and package cards not crushed
- Must call or email customer service to get a Return Merchandise Authorization (RMA)
- Customer is responsible for freight costs
- Credit for product will be issued after inspection and acceptance of returned product. If product is not in unused original condition, no credit will be issued
- Return of standard product, within 61 - 90 calendar days
- Must return product in unopened, unused original condition within 61 to 90 calendar days of shipment
- For example; if package arrived with 100 pieces in the package, all 100 pieces must be returned, unused, in the package.
- Must be in 100% original package condition, boxes and package cards not crushed
- Must call or email customer service to get a Return Merchandise Authorization (RMA)
- Customer is responsible for return freight costs
- Restock fee of 25% will be deducted from credit for product after inspection and acceptance of returned product. If product is not in unused original condition, no credit will be issued
- Return of standard product after 90 calendar days
- After 90 calendar days, no credit is issued
- *standard product is any product that is not a customized, special order or private label product.
- Viewing Orders
- You can view your previous orders by logging into your account and clicking on MY ORDERS.
- Updating Account Information
- If you would like to update your account information log into your account and clicking on ACCOUNT INFORMATION.
- Talk to us about any of our full time discount programs available.
Dr. Jill’s Foot Pads, Inc was founded by Dr. Jill Scheur in 2001 who is a Podiatrist. The company is owned by Jill and her husband Jay Scheur. Our products are manufactured in the United States and we hope you are one of the 12,000+ Podiatrists, Hospitals, and other Medical Professionals who currently use our foot pads and padding supplies. 