Refund policy

At Dr. Jill's Foot Pads, we want you to be completely satisfied with your purchase. Most returns are accepted, subject to the following guidelines:

• Prior Authorization Required: Please contact our office to obtain return authorization before returning any merchandise.
• Return Window: Returns must be requested and received within 30 days of the original invoice date.
• Product Condition: To be eligible for a refund or credit with no restocking fee, products must be unused, unopened, and returned in their 100% original condition and packaging, shelf ready. We cannot issue credit for merchandise that has been opened, partially used, or damaged.
• Shipping Charges & Return Shipping: Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error.
• Refunds: Once your return is received and inspected, approved refunds will be issued to the original method of payment. If the original payment method is no longer available or another arrangement has been agreed upon, a store credit may be issued.

If you have any questions or need assistance with a return, please contact our customer service team before sending your merchandise back — 1-866-FOOTPAD (1-866-366-8723) or store@drjillsfootpads.com. We are committed to making the return process as simple and efficient as possible.