Terms of service

Last updated: October 22, 2026

Thank you for visiting drjillsfootpads.com (the "Site"), operated by Dr. Jill's Foot Pads, Inc. ("Dr. Jill's," "we," "us," or "our"). Please read these Terms and Conditions of Use ("Terms") carefully before using the Site. BY ACCESSING OR USING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THESE TERMS. If you do not agree to these Terms, you may not use the Site.

These Terms incorporate by reference our Privacy Policy, Refund Policy, Shipping Policy, and any guidelines, rules, or disclaimers posted on specific pages of the Site or sent to you. We may modify, alter, or update these Terms at any time, and you agree to be bound by those changes. The "Last updated" date above shows when these Terms were last revised.

Privacy

Please review our Privacy Policy, which also governs your visit to the Site, to understand our practices.

Your Account

When you create an account with us, you will be asked to provide sign-in details. You are responsible for keeping your sign-in details and account confidential, and you are fully responsible for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. You further agree not to permit others, including those whose accounts have been terminated, to access the Site using your account.

You agree to provide true, accurate, current, and complete information about yourself and to promptly update it to keep it true, accurate, current, and complete. If you provide any information that is fraudulent, untrue, inaccurate, incomplete, or not current, or we have reasonable grounds to suspect that it is, we reserve the right to suspend or terminate your account without notice and to refuse any and all current and future use of the Site. Because your access to the Site may be terminated without prior notice, you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files, and bar any further access to them or to the Site. You agree that we shall not be liable to you or any third party for any termination of your access to your account or the Site.

Electronic Communications and Opt-Out Notice

When you visit the Site or send emails to us, you are communicating with us electronically, and you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

When you provide us with an email address or other contact information through the Site, we may use it to notify you about special sales, products, services, and other updates. If you prefer that we not contact you this way, you can use the unsubscribe link in any marketing email or contact us, and we will promptly remove you from our marketing list.

Disclaimer for Health Content

THE SITE DOES NOT PROVIDE MEDICAL ADVICE.

The contents of the Site, such as text, graphics, images, information obtained from Dr. Jill's licensors, and other material on the Site ("Content"), are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The Site describes general principles of lower-body healthcare that should not be construed as specific instructions for individual consumers. The Content is not intended as a guide to self-treatment. This healthcare content is for reference only and should not be used to determine treatment for specific medical conditions; only a healthcare provider can do that. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Reliance on any information provided by Dr. Jill's, its employees, or others appearing on the Site at our invitation is solely at your own risk.

You should discuss the information provided with a podiatrist, physician, or other licensed healthcare professional, and read any product information (including package inserts) regarding warnings, interactions, and contraindications before using any pad, insole, support, or other product discussed on the Site.

Proper treatment of lower-body health conditions depends on a number of factors, including, but not limited to, your medical history, diet, lifestyle, and any medications you may be taking. Your healthcare provider can best assess and address your individual healthcare needs.

Copyright and Trademarks

All content included on the Site, including, without limitation, text, graphics, logos, icons, images, audio clips, and video, is the property of Dr. Jill's or its content suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and print portions of the Site for non-commercial use, solely for the purpose of placing an order with us or using the Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the Site's content, is strictly prohibited.

All trademarks, logos, service marks, and trade names are proprietary to Dr. Jill's or to other respective owners that have granted Dr. Jill's the right and license to use them.

Product Descriptions

We try to be as accurate as possible on the Site. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition in accordance with our Refund Policy.

Disclaimer of Warranties

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS." EXCEPT AS OTHERWISE STATED HEREIN, DR. JILL'S FOOT PADS, INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, NON-INFRINGEMENT, OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION, WHETHER ORAL, IN WRITING, OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY OR USEFULNESS OF ANY MATERIALS PROVIDED OR PRODUCTS OFFERED THROUGH THE SITE.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE; (ii) THE COST OF PROCURING SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED, MESSAGES RECEIVED, OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SITE. YOU ACKNOWLEDGE THAT THIS PARAGRAPH APPLIES TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnification

You agree to indemnify, defend, and hold harmless Dr. Jill's and its officers, directors, owners, agents, information providers, affiliates, licensors, and licensees (collectively, the "Indemnified Parties") from and against any and all claims, demands, liabilities, or costs incurred by the Indemnified Parties in connection with any claim arising out of your breach of these Terms or otherwise arising from your use of the Site, including, without limitation, reasonable attorneys' fees. You shall cooperate as fully as reasonably required in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Links to Third-Party Sites

The Site may contain links to sites owned or operated by independent third parties. These links are provided for your convenience and reference only. We do not control such sites and are not responsible for any content posted on them. Transactions between you and any third party are strictly between you and that third party and are not our responsibility. We may remove such links at any time. Our offering a link should not be construed as an endorsement, authorization, or sponsorship of that site or its content. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material on third-party sites, and you irrevocably waive any claim against us with respect to such sites.

Severability

Any provision of these Terms or of any related terms, policies, or notices that is or becomes unenforceable in any jurisdiction, whether because it is void, invalid, illegal, or unlawful or for any other reason, shall, in that jurisdiction only and only to the extent it is unenforceable, be treated as void, and the remaining provisions shall remain in full force and effect.

Applicable Law

We control the Site from our offices in the State of Florida, United States of America. We make no representation that the content on the Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the content in violation of U.S. export laws and regulations. Any claim relating to the Site, the products provided through the Site, or the Content shall be governed by the internal laws of the State of Florida, without reference to its choice-of-law provisions. You irrevocably consent to the exclusive jurisdiction and venue of the courts located in Broward County, Florida, U.S.A.

Termination

These Terms are effective until terminated by either party. If you no longer agree to be bound by these Terms, you must stop using the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site, with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files, and bar any further access to them or to the Site. You agree that we shall not be liable to you or any third party for any termination of your access to the Site.

Miscellaneous

These Terms (together with any order you place with us) constitute the entire agreement between you and Dr. Jill's and govern your use of the Site. You may also be subject to additional terms and conditions when you use affiliate services, third-party content, or third-party software. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in that provision, and the other provisions of these Terms remain in full force and effect. Section titles are for convenience only and have no legal or contractual effect.

Conflict of Terms

If there is a conflict between these Terms and any other terms, policies, or notices that relate specifically to a particular section or feature of the Site, those specific terms, policies, or notices shall prevail with respect to your use of that section or feature.

Contact Us

Dr. Jill's Foot Pads, Inc.
101 N. Riverside Drive, Suite #209
Pompano Beach, FL 33062
Phone (toll free): 1-866-FOOTPAD (1-866-366-8723)
Email: store@drjillsfootpads.com